Copy of customer email
Hi
I hope I have got the right people. If not, then apologies for hassling you.
Yesterday, I tripped and fell outside my house. I broke my wrist in two places and had to be taken to hospital. John, was working on a lawn two doors away. He instantly came to the rescue, made me comfortable, got me a drink and called an ambulance. He waited for as long as he could, but obviously he had other jobs and couldn’t hang on for ever (the ambulance eventually came after two hours). John called a neighbour who was able to take over.
John was extremely helpful and efficient. If he was delayed for the next job, please don’t be annoyed with him – he ought to be commended for his selfless action.
Please pass on my sincere gratitude on my behalf. I’d buy him a drink if I could!
I am now plastered up and recovering.
Best wishes,
Marek